🔄 Return & Refund Policy 🔄
Transparent policies for a trustworthy experience.
01 Overview
At Mandir Puja, we strive to deliver the most authentic and devotional experience. Due to the nature of our spiritual services, cancellation and refund requests are handled on a case-by-case basis.
02 Cancellation Policy
- Before 48 hours of scheduled puja: Full refund will be processed.
- Between 24–48 hours before puja: 50% refund will be issued.
- Less than 24 hours before puja: No refund will be applicable.
- After puja is performed: No cancellation or refund is possible.
03 Non-Refundable Services
The following services are non-refundable once confirmed:
- Chadhava offerings already submitted to the temple.
- Mala Jaap services once the jaap has commenced.
- Prasad that has been dispatched for delivery.
- Any service performed on a specific auspicious date (Tithi).
04 Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used at the time of booking.
- You will receive an email confirmation once the refund is initiated.
- Transaction/processing fees (if any) are non-refundable.
05 Service Disruption by Us
If a puja or service is cancelled or delayed due to circumstances on our end (temple closure, pandit unavailability, technical issues), we will:
- Offer a full refund, OR
- Reschedule the service at no additional cost as per your preference.
06 How to Request a Refund
To initiate a refund or cancellation, please contact us with your booking ID: